New ITIL-4-BRM Reliable Test Voucher | Efficient Peoplecert ITIL-4-BRM: ITIL 4 Specialist: Business Relationship Management 100% Pass
New ITIL-4-BRM Reliable Test Voucher | Efficient Peoplecert ITIL-4-BRM: ITIL 4 Specialist: Business Relationship Management 100% Pass
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q28-Q33):
NEW QUESTION # 28
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager is provided high-level guidance for customer discussions
- B. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
- C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- D. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
Answer: B
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 29
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?
- A. Advising the internal IT service provider on experience management techniques.
- B. Being accountable for the business relationships and the BRM practice.
- C. Performing and analyzing satisfaction surveys of business relationships.
- D. Providing tools to assist the business relationship management practice.
Answer: B
Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.
NEW QUESTION # 30
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
- A. Analyze the organization's culture, strategy, and stakeholders
- B. Review the relationship
- C. Follow the business relationship model
- D. Manage exceptions
Answer: C
Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.
NEW QUESTION # 31
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
- A. Service portfolio
- B. Assessment of the organization's culture
- C. Organization's strategy
- D. Business relationship principles
Answer: B
Explanation:
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
NEW QUESTION # 32
Which is an example of 'Reviewing the VoC program'?
- A. Implementing improvements to a business relationship journey
- B. Surveying customers about their opinions of a new software application
- C. Performing regular reviews of 'Voice of the customer' activities
- D. Interpreting feedback from customers about the performance of a service and prioritizing actions
Answer: C
Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.
NEW QUESTION # 33
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